CUSTOMER SERVICE SPECIALIST (PHONE & EMAIL SUPPORT)

Our client is one of the leading companies in Sofia providing comprehensive property management services, including technical maintenance, cleaning, landscaping, and professional management of residential complexes, gated communities, and administrative buildings. Due to the growing volume of business, they are currently looking for a Customer Service Specialist (Phone & Email Support) to join their team.

Key Responsibilities

Provide customer support via phone and email;
Receive customer inquiries, requests, and reports, and route them to the appropriate departments;
Provide clients with accurate and timely information regarding services and ongoing cases;
Monitor and follow up on customer requests from initial submission through to resolution;
Work daily with Microsoft Office applications, internet-based tools, and the company’s CRM system.

Requirements

Excellent written communication skills and experience handling professional correspondence;
Good computer literacy, including MS Office, internet applications, and specialized software;
Strong customer service skills and a responsible approach to work;
Ability to work effectively within a team environment;
Previous experience in a similar customer support role involving phone and email communication is required.

What the Company Offers

Reliable and supportive employer with a professional approach to its employees;
Friendly working environment and a young, motivated team;
Opportunities for career growth and professional development;
Meal vouchers;
Stable long-term employment within a growing company.

If this opportunity sounds like the right next step in your career, we would be delighted to hear from you. Apply today and become part of a professional and customer-focused team.